Support

Read the FAQ

We've already answered a set of Frequently Asked Questions (FAQ). There is a General FAQ, FileZilla Client FAQ and FileZilla Server FAQ, read them first.

Read the documentation

Some documentation is available on this wiki.

Search Before Posting

There is a good chance you're not the first person to experience the issue you are having. By searching the forums, you may be able to find posts about the problem you are experiencing. Also, search the existing tickets in the project's Trac system. Make sure you do not create a new topic on something that has already been discussed before (known as posting a duplicate or 'dupe').

You can also try the IRC channel #FileZilla on chat.freenode.net.

Be Patient and Have Good Manners

Remember that support provided for the FileZilla project is made by volunteers; no one is paid to answer you. So, please, do not demand an answer, ask for one. Using good manners and words like "please" and "thank you" go further than you might think. hello, can you help.me. i am con with filezilla to an sserver from gmx. most files incl.most excel files i can download without problems. just a few excel sheets(always with the same files;even after rename the file the problem exists) stop downloading always at the same bit (like24,2% amd 3505680 kb it stops. an then a loop start with the same results untilit stops. there it is impssible t download the data(all other 5 user

have no problem.

can you please helpme,

frank frankgoetz@yahoo.com