Talk:FAQ

Purpose of FAQ

The FAQ is to provide answers to common questions, not to ask questions. CodeSquid 13:39, 25 July 2007 (CEST)

Documentation needed on which FTP commands are supported

For example, I need to know if FZS supports the STOU command, but I have found no such list or discussion.

You could use the HELP command to get a list of all known commands. --CodeSquid 20:53, 28 September 2007 (CEST)

How to use behind a firewall

Filezilla 3.0.1 appears not to provide any support for FTP proxies. A FAQ should be answered as to why an official release doesn't support this feature.

FileZilla server and dynamic IP address

In the chapter that talks about the server behind a firewall, it tells "you can also choose to retrieve the ip address from a website". Can anybody describe what content expects FileZilla server from the external website? Some concrete syntax to recognize the correct IP string? (the external website can show various IP informations)

Regarding a passive-mode FTP server behind a firewall

When the client requests PASV mode, the server responds back with a PORT command, such as, "227 Entering Passive Mode (127,0,0,1,78,52)". In order for passive mode to work properly, the passive mode response needs to contain the FTP server's PRIVATE IP address. Your "passive mode settings" window suggests this should be the external/public IP address. The private IP address assists the firewall's nat proxy in maintaining the connection across network address translation. Many FTP NAT proxies will drop the 227 passive mode response, if the public IP address is sent in the 227 message.

FAQ page locked

The FAQ page is locked, this prevents friendly people helping keep it up to date, eg (see General FAQ #3)

FileZilla 3 has now been released for all platforms on 2007-10-17 (version FileZilla 3.0.2). Current version is now 3.0.4.1 (2007-11-27).

I want to add a FAQ

FAQ: I am having trouble transferring log files. I get an error "550 can't access file." on both the server interface and the FTP client.

Answer: Often log files are locked for writing by the process that they are logging. In order to transfer this type of file, open the Server Options, go to the Miscellaneous node, and select "Allow downloading of files which are open for writing by another process"

It probably isn't a FAQ, but the FAQ is the only server documentation you have so far.

Fulfills the AQ part of FAQ, but certainly not the F one. Seen this question for the first time now. --CodeSquid 02:25, 22 November 2007 (CET)

Better overview for FAQ

Hi, it's the first time I visit this FAQ. The first thing I noticed is that there is no index. I think an Index would give an better overview, and I don't need to search for informations in the details of the FAQ-text. regards Antonio.

Robert07's comments on the FAQ

• Thanks so much to the dev team and all the support folks for making a wonderful piece of software complete with forums and wiki!

• FileZilla Client FAQ question #5 is about where settings are stored. From my own experience just now, in WinXP there are several .xml files and they're located under %USERPROFILE%\Application Data\FileZilla, not under the directory FileZilla installs into. And for me that's a problem because it complicates automated installs and uninstalls.

• General FAQ question #3 is about what "FileZilla 3" is. It says that it is in Beta. But I saw nothing through the download process saying that v3 is in beta and I don't see links to v2 anywhere. Also, the standard help-shortcut (F1) doesn't bring up any help and, a little ironically, under the "Help" pull down menu there is no help. And there are no .hlp or .chm help files included that I can find. So it does "feel" like it's still in beta in that sense.

jargon's comments on the FAQ

• FileZilla Client FAQ doesn't seem to indicate any viable means to back up and furthermore restore the settings data for the client software. Jargon 09:13, 5 April 2010 (UTC)

Aliases: FAQ answers the "explanation" in FZ server

Time and again I tried to follow the explanation in the product e.g. 0.9.25 beta and never managed to get it to work (it suggests you use c:\pub\somedir). Putting in an alias of /FOO created the link folder just fine. Thankyou FAQ.

The FAQ's example did not work for me either. I puzzled about it and ended up putting the full path to the folder in for the alias (e.g. if user home is 'C:\ftproot\user\', shared directory is 'D:\data\stuff\', alias would be 'C:\ftproot\user\stuff'). This allowed me to see the alias directories properly in the various FTP clients that I use. Then I realized the bigger problem; I was using FileZilla FTP Server 0.9.29 beta. Upgrading to FileZilla FTP Server 0.9.34 allows the previously mentioned method or the one in the FAQ to work properly. OS used in this example is Server 2003 R2 SP2. Hope it helps.

<nowiki> the Example Address

Can someone please put <nowiki>s and <code>s around the example address ftp://root:secretpw@filezilla.sourceforge.net/htdocs/ in the Command Line options section so people aren't tempted to think it's an actual link to... um... command line options documentation? Thanks. --Tometheus 19:57, 30 August 2008 (UTC)

I want to add a FAQ

OS: Windows - What if the FileZilla Server Interface does not Log on to the Server?

Answer: Make sure the "Application Layer Gateway Service" is enabled and Running. You can find this option by Clicking Start --> Run... --> then type "msconfig" --> select the tab "Services"

Wrong. ALG is known to actively sabotage FTP. Make sure it is disabled and not running. --CodeSquid 22:55, 18 September 2008 (UTC)

Using FileZilla as default ftp protocol handler

Suggested FAQ: How do I set up the FileZilla client to be the default program to handle ftp urls?

.HTACCESS FILES

Can any one point out or edit this to reflect how you can access the .htaccess file once you have created one and logged back in as I cannot see a command on the menus that changes the show system / hidden files

Answer: Select the "Server" menu and tick "Force showing hidden files"

Use the forums

Use the forums to ask questions. The Wiki is purely to provide solutions. --CodeSquid 08:06, 3 March 2009 (UTC)

Unfortunately, for most people it doesn't provide the simpler ones. Normal people just learning about websites etc are treated with contempt. Where are the answers to their problems? What is going on with this website? There seems to be a kind of arrogance which puts people off.

I agree. You can't just say RTFM any more. I don't treat my users that way, and I don't expect to be treated that way here.

By the way, I'd like to know how to resolve the discrepancy between Siteground.Com's server time and my computer's time when I upload a file. For example, my local time is 11:01 AM. I upload a file which was modified at 10:46 AM. The server reports that it was last modified at 9:01 AM.

I want FileZilla to compensate for the 2-hour difference between my computer's local time and the server's time.

Is there a place I can enter -2 (or +2) to convert 9:01 server time to 11:01? --Ed Poor 15:03, 19 October 2009 (UTC)

Worse, "You have exceeded the maximum number of registration attempts for this session. Please try again later." I didn't realize at first that I had to enter the registration code backwards. Nobody else does this that I've seen. Then I carefully entered the codes, but I still was told I got it wrong.

I finally find the solution here. Please enter this information into the FAQ. --Ed Poor 15:20, 19 October 2009 (UTC)

Vista Bookmarks Path

On my 64bit Vista the path is

C:\Users\{UserName}\AppData\Roaming\FileZilla

---

there is a definite need for a basic guide to configuring FZ for the ordinary user.

Folder Aliases

I move that the FAQ on folder aliases be reworded to say instead of

"Let's assume the server's home directory is set to C:\ftproot and you want to make your picture collection in D:\mypictures available as /pictures. Add D:\mypictures to the list of shared folders and select its entry. Next add /pictures in the alias column. Now the server will display the virtual directory pictures right in the root directory and its contents will be those of D:\mypictures. "

it say

"Let's assume the servers home directory is set to C:\ftproot and you want to make your picture collection in D:\mypictures appear in the home directory. Add D:\mypictures to the list of shared folders as you would normally. Now double left click on the space to the right under 'Aliases' or right click and select 'Edit Aliases'. In the window provided enter the name you would like, in this case "mypictures" assuming there is not another folder of the same name in C:\ftproot, IMPORTANT- you must put a '/' before the alias name you are typing otherwise it will not turn up in a FTP client. The folder contents of D:\mypictures will now be displayed in the home directory under the folder name 'mypictures'."

The reason for changing from D:\mypictures available as /pictures is not explained in the faq, which was confusing to me at first as i was trying to use '|' or "the pipe character" as I was trying to share multiple folders from the same drive to the home drive. I would like to also write a small section about how to use the "pipe character" but i will see how my suggestion is taken first..

Too many connections from this IP

I am getting this error while connecting to the server "Too many connections (8) from this IP." What this mean?

How to stop Filezilla Interface from starting with every Windows Log In

There seems to be no preference dialog for Filezilla; I don't want to log into the filezilla interface everytime I log into Windows, I know Filezilla is running correctly in the background as a service. How to do this needs to be added to the FAQ. Basically, you launch regedit (start:run:regedit) and drill down to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft|WIndows\CurrentVersion\Run and delete the Entry to launch the Filezilla Interface.