Support: Difference between revisions

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== Search Before Posting ==
== Search Before Posting ==
There is a good chance you're not the first person to experience the issue you are having. By [http://filezilla.sourceforge.net/forum/search.php searching the forums], you may be able to find posts about the problem you are experiencing. Also try searching the [http://sourceforge.net/forum/?group_id=21558 sf.net forums] and the [http://sourceforge.net/tracker/?group_id=21558&atid=372242 support], [http://sourceforge.net/tracker/?group_id=21558&atid=372243 patches], [http://sourceforge.net/tracker/?group_id=21558&atid=372241 bugs] and [http://sourceforge.net/tracker/?group_id=21558&atid=372244 feature request] trackers on the [http://sourceforge.net/projects/filezilla/ sourceforge.net project page], and <b>make sure you're not creating a new topic on something that has already been discussed before</b> (known as posting a duplicate or 'dupe').
There is a good chance you're not the first person to experience the issue you are having. By [http://filezilla.sourceforge.net/forum/search.php searching the forums], you may be able to find posts about the problem you are experiencing. Also try searching the [http://sourceforge.net/forum/?group_id=21558 sf.net forums] and the [http://sourceforge.net/tracker/?group_id=21558
 
== Post in the Appropriate Place ==
There are <b>different places to post different things</b>, and we ask you to <b>only post your issue in one place</b>.
 
First of all, <b>feature requests</b> should go in the [http://sourceforge.net/tracker/?group_id=21558&atid=372244 Feature Request Tracker] on sf.net. Similarly <b>bug reports for FileZilla 2 or FileZilla Server</b> should go to the [http://sourceforge.net/tracker/?group_id=21558&atid=372241 Bugs Tracker], while <b>bug reports for FileZilla 3</b> should be posted at the [http://sourceforge.net/tracker/?group_id=21558&atid=887596 FileZilla 3 Bugs Tracker]. <b>Patches</b> are accepted at the [http://sourceforge.net/tracker/?group_id=21558&atid=372243 Patches Tracker]. Are you looking for <b>support</b>, you can either post in the [http://filezilla.sourceforge.net/forum/viewforum.php?f=2 Client Support Forum] for FileZilla client specific questions, the [http://filezilla.sourceforge.net/forum/viewforum.php?f=6Server Support Forum] for issues with FileZilla Server or in the [http://sourceforge.net/tracker/?group_id=21558&atid=372242 Support Request Tracker] on the [http://sourceforge.net/projects/filezilla/ sourceforge.net project page]. You can also try the IRC channel [irc://irc.freenode.net/filezilla #FileZilla] on [irc://irc.freenode.net irc.freenode.net].
 
== Be Patient and Have Good Manners ==
Remember that <b>support provided for the FileZilla project is made by volunteers</b>; no one is paid to answer you. So, please, do not demand an answer, ask for one. Using good manners and words like "please" and "thank you" go further than you might think.

Revision as of 11:35, 13 June 2007

Read the FAQ

We've already answered a set of Frequently Asked Questions (FAQ). There is a General FAQ, FileZilla Client FAQ and FileZilla Server FAQ, read them first.

Read the documentation

Some documentation is available on this wiki.

Search Before Posting

There is a good chance you're not the first person to experience the issue you are having. By searching the forums, you may be able to find posts about the problem you are experiencing. Also try searching the sf.net forums and the [http://sourceforge.net/tracker/?group_id=21558

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