Talk:FAQ

Useless Documentation

It is rude and abusive not to include instructions that the average person can understand. These instructions are cryptic and snobbish. Filezilla should not be made available without a warning that its not really friendly to the non-technical reader. Or provide instructions that the average person can understand. Otherwise thousands of wasted downloads are the result. I recommend that this article be deleted unless its authors can show some consideration to the non-technical reader.

75.253.129.200 11:07, 1 September 2009 (UTC)

Purpose of FAQ

The FAQ is to provide answers to common questions, not to ask questions. CodeSquid 13:39, 25 July 2007 (CEST)

Documentation needed on which FTP commands are supported

For example, I need to know if FZS supports the STOU command, but I have found no such list or discussion.

You could use the HELP command to get a list of all known commands. --CodeSquid 20:53, 28 September 2007 (CEST)

How to use behind a firewall

Filezilla 3.0.1 appears not to provide any support for FTP proxies. A FAQ should be answered as to why an official release doesn't support this feature.

FileZilla server and dynamic IP address

In the chapter that talks about the server behind a firewall, it tells "you can also choose to retrieve the ip address from a website". Can anybody describe what content expects FileZilla server from the external website? Some concrete syntax to recognize the correct IP string? (the external website can show various IP informations)

Regarding a passive-mode FTP server behind a firewall

When the client requests PASV mode, the server responds back with a PORT command, such as, "227 Entering Passive Mode (127,0,0,1,78,52)". In order for passive mode to work properly, the passive mode response needs to contain the FTP server's PRIVATE IP address. Your "passive mode settings" window suggests this should be the external/public IP address. The private IP address assists the firewall's nat proxy in maintaining the connection across network address translation. Many FTP NAT proxies will drop the 227 passive mode response, if the public IP address is sent in the 227 message.

FAQ page locked

The FAQ page is locked, this prevents friendly people helping keep it up to date, eg (see General FAQ #3)

FileZilla 3 has now been released for all platforms on 2007-10-17 (version FileZilla 3.0.2). Current version is now 3.0.4.1 (2007-11-27).

Questions

How can I make a shortcut of filezilla at Linux Debian Desktop because it is different than windows?

apt-get install filezilla --CodeSquid 20:14, 3 July 2008 (UTC)

Has anyone figured out how to import old sitemanager settings [filezilla.xml] to filezilla 3 on vista? please share the knowledge!

• export the settings from FileZilla2 using File | Site Manager then in the window that opens select File | Export
• see here for how to import the settings or visit the forum.

Please use the forums (http://filezilla.sourceforge.net/forum) to ask questions. The talk pages are purely to discuss the content of these pages, not for support questions.

Perhaps a wiki is also a good forum to ask questions?

Use the forums to ask questions, keep the wiki to provide concrete solutions. --CodeSquid 01:32, 30 October 2007 (CET)

I want to add a FAQ

FAQ: I am having trouble transferring log files. I get an error "550 can't access file." on both the server interface and the FTP client.

Answer: Often log files are locked for writing by the process that they are logging. In order to transfer this type of file, open the Server Options, go to the Miscellaneous node, and select "Allow downloading of files which are open for writing by another process"

It probably isn't a FAQ, but the FAQ is the only server documentation you have so far.

Fulfills the AQ part of FAQ, but certainly not the F one. Seen this question for the first time now. --CodeSquid 02:25, 22 November 2007 (CET)

Better overview for FAQ

Hi, it's the first time I visit this FAQ. The first thing I noticed is that there is no index. I think an Index would give an better overview, and I don't need to search for informations in the details of the FAQ-text. regards Antonio.

Hi,I installed FZ software coz I had an alert of a buffer overflow through McAfee after I installed a video clip, I don't know how to proceed with the software to fix the problem specialy I have no registration data(host, username, password, ...)Fz will fix this problem? & how if it is possible?

Robert07's comments on the FAQ

• Thanks so much to the dev team and all the support folks for making a wonderful piece of software complete with forums and wiki!

• FileZilla Client FAQ question #5 is about where settings are stored. From my own experience just now, in WinXP there are several .xml files and they're located under %USERPROFILE%\Application Data\FileZilla, not under the directory FileZilla installs into. And for me that's a problem because it complicates automated installs and uninstalls.

• General FAQ question #3 is about what "FileZilla 3" is. It says that it is in Beta. But I saw nothing through the download process saying that v3 is in beta and I don't see links to v2 anywhere. Also, the standard help-shortcut (F1) doesn't bring up any help and, a little ironically, under the "Help" pull down menu there is no help. And there are no .hlp or .chm help files included that I can find. So it does "feel" like it's still in beta in that sense.

I don't get it

How do I add files to my server? For instance, I want to create an FTP server to prove Linux ISOs to the computers on my LAN. However, I don't see any option that allows me to add files. I don't even understand how this thing works. Is this program fully developed? I'm using Filezilla server, but it looks more like a client. I see now. It's Edit > Users/Groups. A picture would be nice. Perhaps something that actually tells me about adding files. I mean, seriously, it's a server. Why not tell people how to serve files instead of this "alias" junk.

ANSWER : That's because you just drag the files from the explore window of your computer to the explore window of the server.

Question : how do I set the proxy?

I have a proxy address I use in the browsers http://aaa.bbb.ccc:80 but no idea how to set it in the 'FTp Proxy' section of the client.

Aliases: FAQ answers the "explanation" in FZ server

Time and again I tried to follow the explanation in the product e.g. 0.9.25 beta and never managed to get it to work (it suggests you use c:\pub\somedir). Putting in an alias of /FOO created the link folder just fine. Thankyou FAQ.

I want to automate FZ

Can you tell me how to automate FZ to connect to specific hours? Thanks for your assistance lcomande@hotmail.com

FAQ: The Difference between FTP Server and FTP Client

Where's the FAQ that tells us the differences between a FTP Server and a FTP Client?

Where's the FAQ that tells us what a FTP server does compared to what a FTP client does?

How are we to know which one we need, or are we supposed to use both? I went to the FileZilla support forums and couldn't find the answers there, either.

At some point I have to draw a line and just expect users to know at least the most basic things. Everybody with a computer should know what a client and what a server is. Everybody has in some point of his live been a client in a restaurant and has ordered (and later received) food from a server. --CodeSquid 21:26, 26 June 2008 (UTC)

Sorry - I think that's a crappy answer. I'm pretty good with computers, but this is the first time that I've had to deal with an FTP client. I've even built websites before, but they were with software that took care of all of that for me. Now, I am starting to use the FTP client with my webserver and it is WAY to slow, so I need filezilla. I actually went looking for nearly the same question: do I download the filezilla that works with my computer (a iMac) or do I download the filezilla that is for Linux, since my server is Linux-based. We are ALL learning here and what might be obvious to you, confuses someone else until THEY learn the answer. There WAS a point in your past where even YOU didn't know the difference between an FTP server and and FTP client. I'm still a bit confused on it, but not as confused as I was a week ago, and that's only because I was forced to use godaddys FTP client, so I began to understand what it is. Behaving like a judgemental know-it-all does no one any good. Answering the question would have been much more helpful.

I'll give the question ago, even though I am just barely above the clod-level that you deem the asker of the question. FTP stands for File Transfer Protocal. Basically it seems to be the way to get the files that sit on your computer (local) up onto a webserver (remote) like when you want to get a picture that you took with your digital camera posted up to the web. When you have to load a lot of stuff to build a website, it is the FTP client that is your gateway to the webserver. I use godaddy and you actually go into a window in godaddy that's called FTP client and there you can copy files from your computer to godaddy server. I'm still not sure about FTP server per se, but you can probably get more info by googling it.

There, not a great answer, but at least and attempt at one!

Here is another way to look at it... the FTP client initiates the file transfer, and specifies the address (of the FTP server) with which it wants to exchange files. e.g. if you are running a Windows machine, and you use a command window to enter "ftp xxxxx", you are running an FTP client, and wish to transfer files to/from FTP server "xxxxx". The user ID's etc. are defined at the server, and referenced by the client. The server sits and waits for clients to sign on and initiate file transfers. The file transfer can go from the client to the server (upload) or from the server to the client (download) but are always initiated by the client. I hope this helps!

Login slow

I get a good transfer rate, but the login time is anormally long, about 1 s between every FTP command. (USER, PASS and PWD). Then everything works fine, every command sent after that respond with no delay.

Why is this ? --83.115.203.112 10:14, 29 June 2008 (UTC)

Preserving Timestamps of the Original File

WE are trying to transfer files using version 3.1.1.1 and have used the settings option to only transfer files that have changed in size or date. However when files are transferred the date changes to todays date for the files that are written to the new location. Is their a setting which preserves the original timestamp on the file.

regards

Phil

<nowiki> the Example Address

Can someone please put <nowiki>s and <code>s around the example address ftp://root:secretpw@filezilla.sourceforge.net/htdocs/ in the Command Line options section so people aren't tempted to think it's an actual link to... um... command line options documentation? Thanks. --Tometheus 19:57, 30 August 2008 (UTC)

I want to add a FAQ

OS: Windows - What if the FileZilla Server Interface does not Log on to the Server?

Answer: Make sure the "Application Layer Gateway Service" is enabled and Running. You can find this option by Clicking Start --> Run... --> then type "msconfig" --> select the tab "Services"

Wrong. ALG is known to actively sabotage FTP. Make sure it is disabled and not running. --CodeSquid 22:55, 18 September 2008 (UTC)

Using FileZilla as default ftp protocol handler

Suggested FAQ: How do I set up the FileZilla client to be the default program to handle ftp urls?

.HTACCESS FILES

Can any one point out or edit this to reflect how you can access the .htaccess file once you have created one and logged back in as I cannot see a command on the menus that changes the show system / hidden files

Answer: Select the "Server" menu and tick "Force showing hidden files"

Use the forums

Use the forums to ask questions. The Wiki is purely to provide solutions. --CodeSquid 08:06, 3 March 2009 (UTC)

Unfortunately, for most people it doesn't provide the simpler ones. Normal people just learning about websites etc are treated with contempt. Where are the answers to their problems? What is going on with this website? There seems to be a kind of arrogance which puts people off.

I agree. You can't just say RTFM any more. I don't treat my users that way, and I don't expect to be treated that way here.

By the way, I'd like to know how to resolve the discrepancy between Siteground.Com's server time and my computer's time when I upload a file. For example, my local time is 11:01 AM. I upload a file which was modified at 10:46 AM. The server reports that it was last modified at 9:01 AM.

I want FileZilla to compensate for the 2-hour difference between my computer's local time and the server's time.

Is there a place I can enter -2 (or +2) to convert 9:01 server time to 11:01? --Ed Poor 15:03, 19 October 2009 (UTC)

Worse, "You have exceeded the maximum number of registration attempts for this session. Please try again later." I didn't realize at first that I had to enter the registration code backwards. Nobody else does this that I've seen. Then I carefully entered the codes, but I still was told I got it wrong.

It is only because I am a computer professional with 25 years of experience that I have not simply abandoned my attempts to communicate with you all. But please consider how offensive such an experience might be to others. --Ed Poor 15:09, 19 October 2009 (UTC)

I finally find the solution here. Please enter this information into the FAQ. --Ed Poor 15:20, 19 October 2009 (UTC)

Vista Bookmarks Path

On my 64bit Vista the path is

C:\Users\{UserName}\AppData\Roaming\FileZilla

Need help

I am totally new to this FTP thing. How does it work? When FileZilla opens on my desktop I have no idea what to do with it. I wanted to upload some items to certain parties but have no clue as to how to do that. If anyone can school me on this FTP process I would really appreciate it.

i have deleted some folders such as wwwroot and others (may be) from the remote site. because of this i am not able to upload my website. what to do. please help

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there is a definite need for a basic guide to configuring FZ for the ordinary user.

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To use FTP you need client and Server, The client needs to connect to a server which you need to have access and rights to. once you have those things then using FTP is very much like using Windows Explorer.

Wie kann ich die Einträge unter "Verbinden" editieren oder löschen?

Kann mir jemand helfen?

Problem Listing folder files

Hi all,

Has anyone seen this problem, I have a external USB drive which I trying to share, I'm able to share with no problem however when I connect using FileZilla Client to the share I'm unable to see any files listed on that share, I trying to share the complete drive, I have setup the access right to allow all access Read/ write /List /Append /Change the lot, thanks for you help in advance.