Difference between revisions of "Support"

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(First version, copied from forum guidelines.)
 
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== Read the documentation ==
 
== Read the documentation ==
Some [[documentation]] is available on this wiki.  
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Some [[documentation]] is available on this wiki.
  
 
== Search Before Posting ==
 
== Search Before Posting ==
There is a good chance you're not the first person to experience the issue you are having. By [http://filezilla.sourceforge.net/forum/search.php searching the forums], you may be able to find posts about the problem you are experiencing. Also try searching the [http://sourceforge.net/forum/?group_id=21558 sf.net forums] and the [http://sourceforge.net/tracker/?group_id=21558&atid=372242 support], [http://sourceforge.net/tracker/?group_id=21558&atid=372243 patches], [http://sourceforge.net/tracker/?group_id=21558&atid=372241 bugs] and [http://sourceforge.net/tracker/?group_id=21558&atid=372244 feature request] trackers on the [http://sourceforge.net/projects/filezilla/ sourceforge.net project page], and <b>make sure you're not creating a new topic on someting that has already been discussed before</b> (known as posting a duplicate or 'dupe').
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There is a good chance you're not the first person to experience the issue you are having. By [https://forum.filezilla-project.org/ searching the forums], you may be able to find posts about the problem you are experiencing. Also, search the existing tickets in the [http://trac.filezilla-project.org/ project's Trac system]. <b>Make sure you do not create a new topic on something that has already been discussed before</b> (known as posting a duplicate or 'dupe').
  
== Post in the Approriate Place ==
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You can also try the IRC channel [irc://chat.freenode.net/filezilla #FileZilla] on [irc://chat.freenode.net chat.freenode.net].
There are <b>different places to post different things</b>, and we ask you to <b>only post your issue in one place</b>.
 
 
 
First of all, <b>feature requests</b> should go in the [http://sourceforge.net/tracker/?group_id=21558&atid=372244 Feature Request Tracker] on sf.net. Similarly <b>bug reports</b> should go to the [http://sourceforge.net/tracker/?group_id=21558&atid=372241 Bugs Tracker] and <b>patches</b> to the [http://sourceforge.net/tracker/?group_id=21558&atid=372243 Patches Tracker]. Are you looking for <b>support</b>, you can either post in the [http://filezilla.sourceforge.net/forum/viewforum.php?f=2 Client Support Forum] for FileZilla client specific questions, the [http://filezilla.sourceforge.net/forum/viewforum.php?f=6Server Support Forum] for issues with FileZilla Server or in the [http://sourceforge.net/tracker/?group_id=21558&atid=372242 Support Request Tracker] on the [http://sourceforge.net/projects/filezilla/ sourceforge.net project page].
 
  
 
== Be Patient and Have Good Manners ==
 
== Be Patient and Have Good Manners ==
 
Remember that <b>support provided for the FileZilla project is made by volunteers</b>; no one is paid to answer you. So, please, do not demand an answer, ask for one. Using good manners and words like "please" and "thank you" go further than you might think.
 
Remember that <b>support provided for the FileZilla project is made by volunteers</b>; no one is paid to answer you. So, please, do not demand an answer, ask for one. Using good manners and words like "please" and "thank you" go further than you might think.

Latest revision as of 23:15, 3 May 2019

Read the FAQ

We've already answered a set of Frequently Asked Questions (FAQ). There is a General FAQ, FileZilla Client FAQ and FileZilla Server FAQ, read them first.

Read the documentation

Some documentation is available on this wiki.

Search Before Posting

There is a good chance you're not the first person to experience the issue you are having. By searching the forums, you may be able to find posts about the problem you are experiencing. Also, search the existing tickets in the project's Trac system. Make sure you do not create a new topic on something that has already been discussed before (known as posting a duplicate or 'dupe').

You can also try the IRC channel #FileZilla on chat.freenode.net.

Be Patient and Have Good Manners

Remember that support provided for the FileZilla project is made by volunteers; no one is paid to answer you. So, please, do not demand an answer, ask for one. Using good manners and words like "please" and "thank you" go further than you might think.